Who they are

Open Text is a software vendor that produces enterprise content management solutions for large companies. Open Text content management software helps users create, store, organize, control, publish, access and search vital business docs. The company has over 46,000 customers across 114 countries. Therefore, it’s safe to say that Open Text is well established as a business solutions provider. Unlike many other content management solutions providers, Open Text’s sole focus is ECM, and they do it well.

What they do

Some of the key innovations Open Text continues to bring to the marketplace includes comprehensive solutions in the areas of content management in general, document management, transactional content management, knowledge management and web content management. What’s more, Open Text seeks to lead the way in business process management, collaboration and online meeting solutions.

Satisfied Customers

Air Products, Barclays, BMW Manufacturing Corp., Central Vermont Public Service, Dexia Bank, Ferring Pharma, General Motors, Lockheed Martin, Mid Devon District Council, Mitsubishi Automotive Engineering, Motorola, Nortel Networks, Northrop Grumman, Owens Corning, Pacific Gas and Electric

Content Management Product(s)

Open Text ECM Suite

Product Key Features

• Lets users manage any type of electronic document in any file format. Users can organize electronic documents into hierarchies of folders and compound documents within three types of workspaces that reflect the different ways in which people work: the Enterprise Workspace; Project Workspaces; and Personal Workspaces.
• Provides capability to apply custom metadata to documents. Users can associate extra information, called metadata, with documents. Metadata is indexed and can be used to easily retrieve and generate reports on documents based on custom criteria. Each piece of metadata information is an attribute, and sets of attributes can be grouped into categories that can be associated with any document. Users can also add to attributes, which improves the accuracy of attributes and enhances query precision.
• Lets users classify documents according to alternate taxonomic hierarchies. Multiple taxonomic classifications can be associated with documents in their original locations. This lets users browse and search documents in the Document Management repository according to taxonomies that differ from the one implied by the folder structure, without having to create multiple copies of documents.
• Allows users to rate the value of a document and write a critique that is saved with the document and viewed by other users. In addition to providing users with lists of the most highly rated documents, the solution tracks document usage to show the most recent and frequently accessed documents.
• Document Management’s graphical Workflow Designer tool enables users to automate document management processes, such as document change requests and document review and approval processes, to ensure that they are carried out accurately and consistently. Users can design processes according to their own requirements or according to those imposed by regulatory agencies.

Content Management Technology

Open Text puts the ‘Enterprise’ into its Enterprise Content Management solution because their offerings are truly enterprise class and IT architecture neutral. This means that organizations can use Open Text on-demand products to build an enterprise-scale ECM application infrastructure within their existing IT infrastructure, thereby extending those strategic investments while maximizing the use and value of business content.

Bottom Line

With the acquisition of leading solution provider Accenture in 2003and other strategic moves, Open Text has now positioned itself as one of the leaders in the enterprise content management market. The company is now at the forefront of developing and marketing a conjunction of solutions designed to meet many of the information needs and duties of large corporations.